Privacy Policy

Last Updated: March 11, 2026

1. Introduction

Talnir ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable Romanian data protection laws. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (talnir.eu) and our managed email deliverability infrastructure services.

2. Data Controller

The data controller for your personal data is Talnir, operating under the trade name Talnir Group. For any questions about this Privacy Policy or our data practices, contact us at: contact@talnir.eu.

Talnir operates under the PFA (sole proprietorship) PETRUNEAC BOGDAN-ȘTEFAN PERSOANĂ FIZICĂ AUTORIZATĂ, CUI 49393816, registered in Romania.

3. Information We Collect

We may collect and process the following categories of personal data:

Identity & Contact Data: Name, email address, phone number, and company name.
Technical Data: IP address, browser type and version, time zone, operating system, and other device information collected when you access our website.
Service Data: Domain names, DNS configurations, and generalized sending metrics necessary to deliver our managed infrastructure service. We do not inspect the content of your emails unless explicitly requested for troubleshooting purposes.

4. How We Use Your Data

We use your personal data to:

Provide and maintain our services, including server setup, monitoring, and deliverability reporting.
Process transactions and send related communications such as invoices and service confirmations.
Respond to support requests and customer inquiries.
Detect, prevent, and address technical issues and security threats.
Comply with legal and regulatory obligations.
Improve our website and services based on usage patterns.

5. Legal Basis for Processing (GDPR)

Contract: Processing is necessary for the performance of our service agreement with you.
Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., security monitoring, service improvement), provided these are not overridden by your rights.
Consent: Where required — in particular for marketing communications — we process data based on your freely given, specific consent.
Legal Obligation: Processing is necessary to comply with applicable Romanian and EU legislation.

6. Data Sharing and Transfers

We do not sell or rent your personal data to third parties. We may share your data with trusted third-party service providers (such as Vultr for hosting infrastructure) strictly for the purpose of delivering our services. All third-party providers are contractually bound to maintain data security and confidentiality.

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards via Standard Contractual Clauses (SCCs) as defined under GDPR Article 46.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy. Retention periods:

Client service data: Duration of the service agreement plus 1 year.
Financial records: 10 years, as required by Romanian law.
Support correspondence: 3 years from last interaction.

After the applicable retention period, data is securely deleted or anonymized.

8. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of access: Request a copy of the data we hold about you.
Right of rectification: Request correction of inaccurate data.
Right to erasure: Request deletion of your data ("right to be forgotten").
Right to restriction: Request that we limit processing of your data.
Right to data portability: Request your data in a structured, machine-readable format.
Right to object: Object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at contact@talnir.eu. We will respond within 30 days.

9. Tracking, Analytics & Cookies

We respect your privacy as a visitor. Our website does not use tracking cookies, invisible pixels, or any website analytics software to monitor your visit. We do not collect analytics data about how you interact with our pages.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS/TLS), access controls, and regular security monitoring.

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Supervisory Authority

If you believe our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with the relevant supervisory authority.

In Romania, this is: Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP) www.dataprotection.ro

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date above. For significant changes, we may also notify active clients directly via email.

Your continued use of our services after any changes constitutes acceptance of the updated policy.

Talnir Group | contact@talnir.eu | talnir.eu